Return policy
Cancellation
We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 days of receiving the product.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Customers will only be charged once for shipping costs (this includes returns); No restocking fee is charged to consumers for returning a product.
Refund (if applicable)
Once your return has been received and inspected, we will send you a receipt email. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing repayments (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often a certain processing time before a refund is posted. If you have done all this and you still have not received your refund, please contact us at service@fancreen.store
Contact our customer service at service@fancreen.store to get the return address.
We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 days of receiving the product.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Customers will only be charged once for shipping costs (this includes returns); No restocking fee is charged to consumers for returning a product.
Refund (if applicable)
Once your return has been received and inspected, we will send you a receipt email. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing repayments (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often a certain processing time before a refund is posted. If you have done all this and you still have not received your refund, please contact us at service@fancreen.store
Contact our customer service at service@fancreen.store to get the return address.